For more information, see:

Set the paper type for printing

Change the print speed or quality

Print using Maximum dpi

Change copy speed

Cause: The paper type or print quality settings were incorrectly.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

For more information, see:

Recommended papers for printing and copying

Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridges need to be cleaned.

Troubleshooting

The printout has a horizontal band of distortion near the bottom of a borderless print

Try the following solutions if your borderless print has a blurry band or line on the bottom of it.

Print quality troubleshooting

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