Troubleshooting
Chapter 12
Solution 2: Clear the print carriage
Solution: Remove any objects, such as paper, that are blocking the print carriage. Then reset the product.
To clear the print carriage
1.Make sure the product is on.
2.Open the print cartridge door.
The print carriage should move to the center of the product. If the print carriage does not move to the center, turn the product off, and then on.
3.Make note of where the print carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the right side
a. Check for any paper or object that might be restricting the print carriage. b. Move the print carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the product.
If the print carriage is stuck on the left side
a. Check for any paper or object that may be restricting the print carriage. b. Move the print carriage all the way to the right side.
c. Check the paper path all the way to the left side and remove any paper still in the product.
If the print carriage is stuck in the middle
a. Check for any paper or object that may be restricting the print carriage. b. Move the print carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the product.
d. Move the print carriage all the way to the right side.
e. Check the paper path all the way to the left side and remove any paper still in the product.
186 Troubleshooting