Solution 4: Make sure the stack of envelopes is loaded correctly

Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left.

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.

Troubleshooting

For more information, see:

Load envelopes

Cause: A stack of envelopes was loaded incorrectly.

Text or graphics are cut off at the edge of the page

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the margins in your software application

•Solution 2: Make sure the document can fit on a supported paper size

•Solution 3: Remove and reload the paper in the input tray

Solution 1: Check the margins in your software application

Solution: Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1.Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2.Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.

Cause: The margins are not set correctly in your software application.

If this did not solve the issue, try the next solution.

Print troubleshooting

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