Troubleshooting

Chapter 12

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution: Allow 30 minutes for the print cartridge to recover.

Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridge nozzles

Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.

For more information, see:

Clean the area around the ink nozzles

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Clean the print cartridges

Solution: Check the estimated ink levels remaining in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

•Print cartridge troubleshooting

•Print a self-test report

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: If you are making a copy, place a protective sheet on the glass

•Solution 4: Clean the glass

•Solution 5: Clean the print cartridges

106 Troubleshooting