Solution 2: Make sure the print carriage is not blocked

Solution: Turn off the product, open the print cartridge door, and remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product.

Troubleshooting

For more information, see:

The print carriage is stalled

Cause: The print carriage was blocked.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you are copying has exceeded the memory of the product.

Scan errors

Review this section if you receive an error such as one of the following:

An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again.

The scanning device could not be initialized.

The scanning device could not be found.

An internal error has occurred.

The computer cannot communicate with the scanning device.

NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see Hardware setup troubleshooting for more troubleshooting information.

Try each of the following solutions separately. After completing the steps for each solution, try to scan again. If the product still does not work, then go to the next solution.

Solution 1: Uninstall and reinstall the software

Solution 2: Refresh the Windows Device Manager

Solution 3: Check the Digital Imaging Monitor

Solution 4: Check the status of the product

Solution 5: Check the power supply

Solution 6: Check the USB cable connection

Errors 137