Contents
Copy troubleshooting..............................................................................................................
124
Nothing happens when I try to copy.................................................................................
125
Parts of the original do not appear or are cut off..............................................................
126
The printout is blank.........................................................................................................
127
A borderless copy has white space around the edges.....................................................
128
Scan troubleshooting..............................................................................................................
129
Scan fails..........................................................................................................................
Text is incorrect or missing...............................................................................................
132
Errors......................................................................................................................................
133
Flashing lights...................................................................................................................
Product messages............................................................................................................
135
Mechanism error.........................................................................................................
136
Scan errors.................................................................................................................
137
Unable to print............................................................................................................
152
Product might not be correctly installed......................................................................
157
Product was not found................................................................................................
161
Product could not find available scan destinations.....................................................
165
Error occurred while communicating with the product................................................
168
File messages...................................................................................................................
172
Supported file types for the HP All-in-One..................................................................
173
General user messages...................................................................................................
Cannot crop................................................................................................................
Paper messages...............................................................................................................
174
Out of paper................................................................................................................
175
Power and connection messages.....................................................................................
179
Communication test failed..........................................................................................
180
Two-way communication lost......................................................................................
181
Print cartridge messages..................................................................................................
182
The print carriage is stalled........................................................................................
185
Need alignment or alignment failed............................................................................
189
Print cartridges missing or not detected.....................................................................
191
Incompatible print cartridges......................................................................................
195
Print cartridge problem...............................................................................................
198
13 HP warranty and support
Warranty.................................................................................................................................
205
Print cartridge warranty information........................................................................................
Support process.....................................................................................................................
Before you call HP customer support.....................................................................................
206
HP support by phone..............................................................................................................
Phone support period.......................................................................................................
Placing a call....................................................................................................................
207
After the phone support period.........................................................................................
Additional warranty options....................................................................................................
HP Quick Exchange Service (Japan).....................................................................................
208
HP Korea customer support...................................................................................................
Prepare the product for shipment...........................................................................................
209
Pack the product.....................................................................................................................
14 Technical information
Specifications.........................................................................................................................
211
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