Contents

Copy troubleshooting..............................................................................................................

124

Nothing happens when I try to copy.................................................................................

125

Parts of the original do not appear or are cut off..............................................................

126

The printout is blank.........................................................................................................

127

A borderless copy has white space around the edges.....................................................

128

Scan troubleshooting..............................................................................................................

129

Scan fails..........................................................................................................................

129

Text is incorrect or missing...............................................................................................

132

Errors......................................................................................................................................

133

Flashing lights...................................................................................................................

133

Product messages............................................................................................................

135

Mechanism error.........................................................................................................

136

Scan errors.................................................................................................................

137

Unable to print............................................................................................................

152

Product might not be correctly installed......................................................................

157

Product was not found................................................................................................

161

Product could not find available scan destinations.....................................................

165

Error occurred while communicating with the product................................................

168

File messages...................................................................................................................

172

Supported file types for the HP All-in-One..................................................................

173

General user messages...................................................................................................

173

Cannot crop................................................................................................................

173

Paper messages...............................................................................................................

174

Out of paper................................................................................................................

175

Power and connection messages.....................................................................................

179

Communication test failed..........................................................................................

180

Two-way communication lost......................................................................................

181

Print cartridge messages..................................................................................................

182

The print carriage is stalled........................................................................................

185

Need alignment or alignment failed............................................................................

189

Print cartridges missing or not detected.....................................................................

191

Incompatible print cartridges......................................................................................

195

Print cartridge problem...............................................................................................

198

13 HP warranty and support

 

Warranty.................................................................................................................................

205

Print cartridge warranty information........................................................................................

205

Support process.....................................................................................................................

205

Before you call HP customer support.....................................................................................

206

HP support by phone..............................................................................................................

206

Phone support period.......................................................................................................

206

Placing a call....................................................................................................................

207

After the phone support period.........................................................................................

207

Additional warranty options....................................................................................................

207

HP Quick Exchange Service (Japan).....................................................................................

208

HP Korea customer support...................................................................................................

208

Prepare the product for shipment...........................................................................................

209

Pack the product.....................................................................................................................

209

14 Technical information

 

Specifications.........................................................................................................................

211

4