Troubleshooting

Chapter 12

www.hp.com/go/anticounterfeit

For more information, see:

Replace the print cartridges

Cause: The original HP ink in the indicated print cartridges was depleted.

Low on ink

Solution: Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

For HP product return and recycling information, visit us at: www.hp.com/recycle.

Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.

Printing in ink-backup mode

Solution: If you receive the ink-backup mode message and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the device cannot detect that the print cartridge is installed.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

For more information, see Use ink-backup mode.

Cause: When the product detected that only one print cartridge is installed, ink- backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the product and affects the quality of printouts.

184 Troubleshooting