Chapter 12

Troubleshooting

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

•Solution 1: Check the paper type

•Solution 2: Check the print quality setting

•Solution 3: Rotate the image

Solution 1: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

For more information, see:

•Recommended papers for printing and copying

•Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Check the print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Print using Maximum dpi.

For more information, see:

•Change the print speed or quality

•Print using Maximum dpi

•Change copy speed

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

104 Troubleshooting