Troubleshooting

Chapter 12

If this did not solve the issue, try the next solution.

Solution 4: Make sure the paper loaded is recognized by the product

Solution: Do not use the product to copy onto envelopes or other papers the product does not support.

Related topics

Recommended papers for printing and copying

Cause: The product did not recognize the inserted paper type.

If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam

Solution: Clear the paper jam.

For more information, see:

Clear paper jams

Cause: The product had a paper jam.

Parts of the original do not appear or are cut off

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Place the original correctly on the glass

Solution 2: Clean the scanner glass

Solution 1: Place the original correctly on the glass

Solution: Place your original with the side you want to copy or scan face down on the left front corner of the glass.

Cause: The original was placed incorrectly on the glass.

126 Troubleshooting