Troubleshooting
Chapter 12
If this did not solve the issue, try the next solution.
Solution 4: Make sure the paper loaded is recognized by the product
Solution: Do not use the product to copy onto envelopes or other papers the product does not support.
Related topics
Recommended papers for printing and copying
Cause: The product did not recognize the inserted paper type.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Clear the paper jam.
For more information, see:
Cause: The product had a paper jam.
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Place the original correctly on the glass
•Solution 2: Clean the scanner glass
Solution 1: Place the original correctly on the glass
Solution: Place your original with the side you want to copy or scan face down on the left front corner of the glass.
Cause: The original was placed incorrectly on the glass.
126 Troubleshooting