Troubleshooting
Chapter 12
Cause: The font was a custom size.
Print troubleshooting
Use this section to solve these printing problems:
•Borderless printing produces unexpected results
•The product is not responding
•The product prints meaningless characters
•Nothing happens when I try to print
•The pages in my document came out in the wrong order
•The margins are not printing as expected
•Text or graphics are cut off at the edge of the page
•A blank page came out while printing
•Ink is spraying the inside of the HP
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Reload the envelopes in the input tray
•Solution 2: Load a different type of envelope
Solution 1: Reload the envelopes in the input tray
Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Load a different type of envelope
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
112 Troubleshooting