Chapter 12

4.Reconnect the USB cable to the product and the computer.

Troubleshooting

After reconnecting the USB cable, the product should start printing the jobs in queue.

NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

5.If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected.

If this did not solve the issue, try the next solution.

Solution 4: Verify the driver configuration

Solution: Check to make sure the product is set as the default printer and it is using the correct printer driver.

To verify that the product is set as the default printer

1.Depending upon your operating system, do one of the following:

•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

•Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers.

2.Make sure the correct product is set as the default printer. The default printer has a check mark in a black circle next to it.

3.If the wrong product is set as the default printer, right-click the correct product and select Set as Default.

154 Troubleshooting