Cause: You were trying to make a borderless copy without using photo paper.

Scan troubleshooting

Use this section to solve these scan problems:

Scan halts

Scan fails

Scanned image is blank

Scanned image is incorrectly cropped

Scanned image has incorrect page layout

Text format is incorrect

Scanned image shows dotted lines instead of text

Text is incorrect or missing

Scan halts

Solution: Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution in the software. Cause: The computer system resources may have been low.

Troubleshooting

Scan fails

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Make sure your computer is turned on

Solution 2: Make sure your computer is connected to the product by a USB cable

Solution 3: Make sure the HP Photosmart Software is installed on your computer

Solution 4: Make sure the HP Photosmart Software is running on your computer

Solution 5: Make sure you have sufficient computer memory

Solution 1: Make sure your computer is turned on

Solution: Turn on your computer.

Cause: The computer was not turned on.

If this did not solve the issue, try the next solution.

Solution 2: Make sure your computer is connected to the product by a USB cable

Solution: Connect your computer to the product with a standard USB cable. For more information, see the Setup Guide.

Cause: Your computer was not connected to the product by a USB cable.

Scan troubleshooting

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