Troubleshooting

Chapter 12

If you could not scan using WIA, try the next solution.

Solution 8: Disable the Lexbces service

Solution: Check if the Lexbces service is started, and disable it.

If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running.

NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you do not, try the next solution.

To check for and disable the service

1.Log into Windows as an Administrator.

2.Press the Ctrl + Alt + Delete to open the Task Manager.

3.Click the Processes tab.

4.If the Lexbceserver service is listed in the Image Name list, disable it.

To disable the service

a. On the Windows taskbar, click Start, right-click My Computer, and then click Manage.

The Computer Management appears.

b. Double-click Services and Applications, and then double-click Services. c. In the right pane, right-click Lexbceserver, and then click Properties.

d. On the General tab, in the Service status area, click Stop.

e. From the Startup type drop-down menu, select Disabled, and then click OK.

f. Click OK to close the dialog box.

5.Back up the Registry.

To back up the Registry

a. On the Windows taskbar, click Start.

b. Depending on your operating system, do one of the following:

•Windows Vista: In Start Search, type regedit, and then press Enter. When the User Account Control dialog box appears, click Continue.

•Windows XP: Click Run. When the Run dialog box appears, type regedit, and then press Enter.

•Windows 2000: Click Registry, and then click Export Registry

The Registry Editor appears.

c. In the Registry Editor, select My Computer.

d. With My Computer highlighted, click File, and then click Export.

e. Browse to a storage location that is easy for you to remember; for example: My Documents or Desktop.

f. In the Export Range area, select All.

144 Troubleshooting