Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

Change the page orientation

Cause: The photo image had light blue, gray, or brown hues that print near the bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions if your printout has lines, streaks, or marks on it that run side- to-side across the width of the page.

Solution 1: Make sure the paper is loaded correctly

Solution 2: Check the print quality setting

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution 4: Clean the print cartridge nozzles

Solution 5: Clean the print cartridges

Troubleshooting

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure the paper is loaded correctly.

For more information, see:

Load full-size paper

Cause: The paper was not feeding properly or was not loaded correctly. If this did not solve the issue, try the next solution.

Solution 2: Check the print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Print using Maximum dpi.

For more information, see:

Change the print speed or quality

Print using Maximum dpi

Change copy speed

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Print quality troubleshooting

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