Troubleshooting

Chapter 12

Solution 2: Contact HP customer support

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridges were not intended for use in this product.

Print cartridges in wrong slot

Solution: Make sure the print cartridges are installed into the correct slots. If they are, remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

To make sure the print cartridges are installed correctly

1.Make sure the product is on.

CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them.

2.Open the print cartridge door.

The print carriage moves to the center of the product.

196 Troubleshooting