Troubleshooting
Chapter 12
•Solution 3: Check the paper guide position
•Solution 4: Make sure the stack of envelopes is loaded correctly
Solution 1: Set the correct margins in your software application
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the paper size setting is correct
Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray.
For example, in some countries/regions you may need to specify A4 as the paper size if A (letter) is the default value.
For more information, see:
Set the paper type for printing
Cause: The paper size setting was not set correctly for the project you were printing. If this did not solve the issue, try the next solution.
Solution 3: Check the paper guide position
Solution: Remove the stack of paper from the input tray, and then reload the paper. Make sure that you slide the
For more information, see:
Cause: The paper guides are not positioned correctly.
If this did not solve the issue, try the next solution.
120 Troubleshooting