Troubleshooting

Chapter 12

Cause: The wrong kind of paper was loaded in the input tray.

Printouts are slanted or skewed

Try the following solutions if your printout does not appear straight on the page.

•Solution 1: Make sure the paper is loaded correctly

•Solution 2: Make sure only one type of paper is loaded

•Solution 3: Check the rear access door

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure the paper is loaded correctly.

For more information, see:

Load full-size paper

Cause: The paper was not feeding properly or was not loaded correctly. If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Check the rear access door

Solution: Make sure the rear access door is securely installed.

Cause: The rear access door was not securely installed.

Ink streaks on the back of the paper

Try the following solutions if there is smeared ink on the back of your printout.

•Solution 1: Print on a page of plain paper

•Solution 2: Wait while the ink dries

Solution 1: Print on a page of plain paper

Solution: Print one or several pages of plain paper to soak up any excess ink in the product.

To remove excess ink using plain paper

1.Load several sheets of plain paper in the input tray.

2.Wait five minutes.

110 Troubleshooting