Cause: The wrong type of envelope was loaded.
Borderless printing produces unexpected resultsTry the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Print from the HP Photosmart Software
•Solution 2: Use the appropriate media
Solution 1: Print from the HP Photosmart Software
Solution: Try printing the image from the photo imaging software that came with the product.
Cause: Printing a borderless image from a
If this did not solve the issue, try the next solution.
Solution 2: Use the appropriate media
Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Papers with a
For more information, see:
Cause: Use of inappropriate media.
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Wait for the product to finish other tasks
•Solution 2: Check for a paper jam
•Solution 3: Load more paper in the input tray
•Solution 4: Check for a print carriage stall
•Solution 5: Check the cable connections to the product
•Solution 6: Make sure that the product is turned on
•Solution 7: Restart the product
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