(continued)

 

 

 

 

 

 

 

 

On light

Paper

Check

Paper

Descriptio

Solution

 

 

 

light

Print

Type

n

 

 

 

 

 

 

Cartridge

lights

 

 

 

 

 

 

 

light

 

 

 

 

 

 

 

 

 

 

HP All-in-

 

 

 

 

 

 

 

 

One.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The print

1.

Remove the black print

 

Troubleshooting

 

 

 

 

cartridge

 

cartridge.

 

 

 

 

 

might be

2.

Close the print cartridge

 

 

 

 

 

 

defective.

 

door.

 

 

 

 

 

 

 

3.

Check the On light.

 

 

 

 

 

 

 

 

If the On light blinks,

 

 

 

 

 

 

 

 

replace the tri-color

 

 

 

 

 

 

 

 

print cartridge.

 

 

 

 

 

 

 

 

If the On light remains

 

 

 

 

 

 

 

 

steadily lit, replace

 

 

 

 

 

 

 

 

the black print

 

 

 

 

 

 

 

 

cartridge.

 

 

 

 

 

 

 

 

 

 

On

Blinking

Blinking

1 On,

The print

Open the print cartridge door,

 

 

 

 

 

1 Off

carriage is

and check that the carriage is

 

 

 

 

 

stalled.

not blocked.

 

 

 

 

 

 

 

 

On

Blinking

Blinking

Both

The control

1.

Turn the HP All-in-One

 

 

 

 

 

blinking

panel

 

off.

 

 

 

 

 

 

overlay is

2.

Attach the control panel

 

 

 

 

 

 

not

 

overlay using the

 

 

 

 

 

 

attached or

 

instructions in the Setup

 

 

 

 

 

 

is not

 

Guide.

 

 

 

 

 

 

attached

3.

Turn the HP All-in-One

 

 

 

 

 

 

properly.

 

 

 

 

 

 

 

back on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Blinking

Blinking

Blinking

Both off

Scanner

Turn the HP All-in-One off,

 

 

 

 

 

 

failure

then on again.

 

 

 

 

 

 

 

If the problem persists,

 

 

 

 

 

 

 

contact HP customer support.

 

 

 

 

 

 

 

 

 

 

 

Blinking

Blinking

Blinking

Both

The HP All-

1.

Turn the HP All-in-One

 

 

 

 

 

blinking

in-One has

 

off.

 

 

 

 

 

 

a fatal error.

2.

Unplug the power cord.

 

 

 

 

 

 

 

3.

Wait a minute, then plug

 

 

 

 

 

 

 

 

the power cord back in.

 

 

 

 

 

 

 

4.

Turn the HP All-in-One

 

 

 

 

 

 

 

 

back on.

 

 

 

 

 

 

 

If the problem persists,

 

 

 

 

 

 

 

contact HP Support.

 

 

Product messages

The following is a list of product-related error messages:

Door open

Firmware revision mismatch

Mechanism error

Memory is full

Errors 135