3.Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.Select Click here to restart later.

5.Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

•HP Imaging device functions

•HP Document Viewer

•HP Photosmart Essential

•HP Image Zone

•HP Photo and imaging gallery

•HP Photosmart, Officejet, Deskjet, (with product name and software version number)

•HP Software update

•HP Share to web

•HP Solution Center

•HP Director

•HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the HP Photosmart Software.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Troubleshooting

Errors 171