Troubleshooting
Chapter 12
For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product.
Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors.
After setting up the product, it does not print
Solution:
•Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.
•Make sure the print cartridges are installed.
•Make sure you have paper loaded in the input tray.
•Make sure that the product does not have a paper jam.
•Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the product off and then turn it on again.
•Print a test page to see if the product can print and is communicating with the computer. For more information, see Print a
•Make sure that the print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.
•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.
•Make sure your computer is USB ready and that you are using a supported operating system. For more information, see the Readme file.
•Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure
86 Troubleshooting