6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

•HP Imaging device functions

•HP Document Viewer

•HP Photosmart Essential

•HP Image Zone

•HP Photo and imaging gallery

•HP Photosmart, Officejet, Deskjet, (with product name and software version number)

•HP Software update

•HP Share to web

•HP Solution Center

•HP Director

•HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the HP Photosmart Software.

Product was not found

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reset the product

•Solution 2: Check the power cord and USB cable

•Solution 3: Restart the computer

•Solution 4: Uninstall and reinstall the product

•Solution 5: Uninstall and reinstall the HP Photosmart Software

Troubleshooting

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.

Cause: You needed to reset the product.

If this did not solve the issue, try the next solution.

Errors 161