Troubleshooting
Chapter 12
Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.
Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution.
Solution 3: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.
Cause: The contacts on the print cartridge were not touching the contacts in the print carriage.
If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridges
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support.
To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
For more information, see:
Cause: You installed new print cartridges that needed alignment
If this did not solve the issue, try the next solution.
Solution 5: Print cartridge or sensor might be defective
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge or sensor was defective.
Print cartridge is missing, incorrectly installed, or not intended for your product
Solution: If the print cartridges are missing, incorrectly installed, or not intended for your product, one or both of the print cartridge status lights begin to blink. One of the following messages may appear on your computer screen:
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
190 Troubleshooting