the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the product off and then on again.

Troubleshooting

•If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the product off and then on again.

•After you check the connections, try restarting your computer. Turn the product off and then on again.

•If necessary, remove and then install the software you installed with the product again. For more information, see Uninstall and reinstall the software.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP Photosmart software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an Unknown Error has occurred

•Some of the buttons are missing in the HP Solution Center

Software installation troubleshooting

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