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R2E2 manual
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1
110
110
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110 pages, 1.05 Mb
IBM
Netcool/Proviso
Tivoli
Document Revision R2E2
Cisco IP Telephony 2.4.0.0 Technology Pack
User Guide
Contents
Main
Page
Contents
Chapter 1: Introduction
Chapter 2: Devices and Services
Chapter 3: Supported Reports and KPIs
Chapter 4: Configuring the technology pack
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later). . . . . . . . . . . . . . .63
Chapter 1: Introduction
Audience
Organization
The Tivoli Netcool/Proviso product suite
Tivoli Netcool/Proviso documentation
Chapter 2: Devices and Services
Overview
Summary of Device Technology
Categories of Service Reporting
Services and Devices Monitored
Sources of Collected Data
Collecting CDR and CMR Data with Cisco CallManager
Port for SQL Access
Troubleshooting Note for SQL Requests
Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager
Prerequisites
SNMP Access
Cisco CallManager Configuration
Supported MIBs
Bulk input file formats
Bulk input file
Bulk adaptor design files
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Chapter 3: Supported Reports and KPIs
Overview
Reporter sets
Page
Reporter set tree
Reporter set contents
Global Customer Reports
Global VOIP
Call Detail Record
Cluster Cluster Utilization Resource
Cluster Quality Resource
Cluster Call Distribution Resource
Cluster Call Distribution Group
Top 10 Cluster Call Completion
Cluster Quality Group
Cluster Utilization Group
Top 10 Cluster Number of Calls
Top 10 Cluster Number of Errors
Cluster VoiceMail Usage Resource
Cluster IP vs Legacy Resource
Cluster Utilization MLH Resource
Cluster Erlang-B Group
Extension CDR Utilization Resource
CDR Quality Resource
CDR Call Distribution Resource
Top 10 CDR Number of Calls
Top 10 CDR Number of Errors
CDR VoiceMail Usage Resource
Top 10 CDR Call Completion
Top 10 CDR Call Duration
CDR Quality Group
CDR Utilization Group
CDR Call Distribution Group
K-Factor K-Factor Resource
K-Factor Group
Top 10 CDR K-Factor
Codec Errors on Cluster by Codec
Infrastructure
CallManager Server CCM Server Quality Resource
CCM Sql Server Resource
CCM Sql Server Group
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Gatekeeper Device Gatekeeper Device Quality Resource Detail Chart
Gatekeeper Device Quality Resource
Gatekeeper Availability Resource Detail Chart
Gatekeeper Availability Resource
Interface Gatekeeper Interface Availability Resource Detail Chart
Gatekeeper Interface Availability Resource
Gatekeeper Interface Utilization Resource Detail Chart
Gatekeeper Interface Utilization Resource
Perfmon Perfmon Active Calls Resource
Perfmon Active Calls Group
Perfmon Security Group
Perfmon Security Resource
Perfmon PSTN Resource
Perfmon PSTN Group
Perfmon MOH Resource
Perfmon MOH Group
Key performance indicators
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Chapter 4: Configuring the technology pack
Overview
Before you begin
Configure the technology pack
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Note: Use the following method only in the CUCMConfig.js file.
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Verifying resources
Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)
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VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE
VOIP_CISCO_IPT.CCMINPUT.URI
VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE
VOIP_CISCO_IPT.CDRINPUT.URI
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VOIP_CISCO_IPT.DESIGNFILE
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VOIP_CISCO_IPT.INPUT_DIRECTORY
VOIP_CISCO_IPT.INPUT_FTP_PASSWORD
VOIP_CISCO_IPT.INPUT_FTP_USERNAME
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VOIP_CISCO_IPT.INPUT_HOST
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VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP
VOIP_CISCO_IPT_PERFMON.DESIGNFILE
VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY
VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD
VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME
VOIP_CISCO_IPT_PERFMON.INPUT_HOST
VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP
VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE
VOIP_CISCO_IPT_PERFMON.PERFMON.URI
Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)
Template file name and location
Pack-specific UBA parameters
Additional information about UBA parameters
URI
DB_USERNAME
Example
The following example shows the UBA parameter settings for the Cisco IP Telephony Technology Pack:
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Notices
Trade marks
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Additional Copyright Information
The following copyright information is for software used by Tivoli Netcool/Proviso.
Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3
SCOTTY Stack
Page
BLT 2.4u
CMU-SNMP 1.14
Scotty 2.8, incrTCL 3.0, [incr TCL] 3.2
UCD SNMP 4.2.5
JDOM 1.0
Regex 1.1a
Xwpick
Sieve of Eratosthenes