Chapter 3: Supported Reports and KPIs
•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
•SuccessfulCall
•Latency
•MOS
•Jitter
•Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
Charts
•Drop Calls Distribution Chart
•Percentage of Successful calls Distribution Chart
CDR Call Distribution Resource
KPIs
•Local
•Incoming
•LongDistance
•International
•Total Number of Outgoing External Calls (Nb)
•Internal
Charts
•Incoming vs Outgoing Calls Ratio
•Types of Calls Distribution
Top 10 CDR Number of Calls
KPIs
•Total Number of Outgoing External Calls (Nb)
•Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
•TollBypassCall
•Incoming
Top 10 CDR Number of Errors
KPIs
•Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
•ShortCall
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack | 21 |
