IBM R2E2 manual Devices and Services

Chapter 2: Devices and Services

•With pre-4.4.3 Tivoli Netcool/Proviso versions, ensure that the dc.cfg file contains a URI for each CCM Publisher bulk adaptor, and that the URI matches the URI of the associated data source in the odbc.ini file.

Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager

With Cisco Unified Communications Manager (CUCM), the technology pack collects CDR, CMR, and Perfmon data files in either of the following ways:

•Through SOAP requests to the CUCM server and PerfmonPorts API.

•Through a schedule for pushing the data files back to the DataChannel server. The schedule is specified by CUCM Web administration configuration settings.

In both cases, the CUCM pushes the data back to the technology pack via FTP.

The technology pack includes a Java™ application called ProvisoCUCM. This application is responsible for sending the SOAP requests to the CUCM, and for producing the CSV files for the UBA from the data files pushed back to the DataChannel server by the CUCM server.

The ProvisoCUCM finds the address of the CUCM server, authentication information, and other configuration details in the file cucm.properties. You install and edit this file when you configure the technology pack, as described in Chapter 4, Configuring the technology pack.

The following figure illustrates the technology pack’s data collection architecture in a CUCM environment:

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 7