IBM R2E2 manual Datachannelhome

Chapter 4: Configuring the technology pack

14-f. Use the following commands to restart each DataChannel visual process:

cnsw

logw

amgrw

cmgrw

14-g. Use the dccmd command to start all DataChannel applications:

dccmd -action start all

14-h. Use the dccmd command to verify that all of the DataChannel applications started properly:

dccmd -action status all

More specifically, make sure that the UBA application associated with the DataChannel you configured for the Cisco IP Telephony Technology Pack is running.

14-i. Watch the output of the status switch to verify that all the necessary processes are running. If these processes are running, run the tail utility on the log file for the UBA by issuing a command similar to the following example:

tail -f DATA_CHANNEL_HOME/log/proviso.log grep UBA.<channel>.<collector>- more

where:

Variable Meaning

DATA_CHANNEL_HOME	Is /opt/datachannel, by default.
<channel>	Specifies the channel number (for example, 1) you
	specified when configuring this DataChannel.
<collector>	Specifies the collector number (for example, 100) you
	specified when configuring this UBA Bulk Collector.
The trailing dash (–) after <collector>	Removes extraneous log messages from your view. That is,
	the trailing dash guarantees that the command displays
	only those messages generated by your application. The
	first set of messages relate to syntax checks.

The following table identifies some events to watch for during the syntax check:

Event	Meaning
The UBA application starts successfully, but then stops	Typically, this event occurs because of a licensing issue.
executing.
The Bulk Adaptor Design File might be corrupt.	This event causes a syntax error before the UBA
	application connects to the database.
The UBA application connects to the database.	This event causes a message similar to the following
	example to display:
	DB_CONNECT Connecting to <sid> as <user>
	If you see this database connection message without prior
	errors, the UBA application has passed the syntax check.

58 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack