IBM R2E2 Cluster Utilization MLH Resource, Cluster Erlang-B Group, Extension CDR Utilization Resource, CDR Quality Resource

Chapter 3: Supported Reports and KPIs
20 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
Cluster Utilization MLH Resource
KPIs
• ClusterTollBypassCall
• ClusterNbPacketsLost
• Cluster Total Number of Company Calls (Nb)
• Cluster Total Hours of Traffic
• ClusterNbPacketsReceived
• ClusterSuccessfulCall
• ClusterTotalCall
• ClusterNbPacketsSent
• ClusterUnsuccessfulCall
Charts
Cluster Erlang-B Group
KPIs
• Cluster Erlang
• Cluster Total Hours of Traffic
• ClusterBlocking
• ClusterLines
• ClusterErlangB
Extension
CDR Utilization Resource
KPIs
• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
• Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
• NbPacketsReceived
• NbPacketsLost
• CallDuration
• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
• NbPacketsSent
Charts
• Percentage of Successful calls Distribution Chart
• Drop Calls Distribution Chart
CDR Quality Resource
KPIs
• UnsuccessfulCall