Chapter 3: Supported Reports and KPIs
Cluster Utilization MLH Resource
KPIs
•ClusterTollBypassCall
•ClusterNbPacketsLost
•Cluster Total Number of Company Calls (Nb)
•Cluster Total Hours of Traffic
•ClusterNbPacketsReceived
•ClusterSuccessfulCall
•ClusterTotalCall
•ClusterNbPacketsSent
•ClusterUnsuccessfulCall
Charts
Cluster Erlang-B Group
KPIs
•Cluster Erlang
•Cluster Total Hours of Traffic
•ClusterBlocking
•ClusterLines
•ClusterErlangB
Extension
CDR Utilization Resource
KPIs
•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
•Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
•NbPacketsReceived
•NbPacketsLost
•CallDuration
•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
•NbPacketsSent
Charts
•Percentage of Successful calls Distribution Chart
•Drop Calls Distribution Chart
CDR Quality Resource
KPIs
• UnsuccessfulCall
20 | IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack |
