Chapter 3: Supported Reports and KPIs
•CallDuration
•NbPacketsSent
Charts
•Company Calls Percent Distribution Chart
•TollBypass Calls Distribution Chart
CDR Call Distribution Group
KPIs
•Local
•Incoming
•LongDistance
•International
•Total Number of Outgoing External Calls (Nb)
•Internal
Charts
•Incoming vs Outgoing Calls Ratio
•Types of Calls Distribution
K-Factor
K-Factor Resource
KPIs
•MLQKmx
•MLQKmn
•MLQK
•MLQKav
•ICRmx
•ICR
•SCS
•CS
•CCR
K-Factor Group
KPIs
•MLQKmn
•MLQK
•MLQKav
•ICRmx
•ICR
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack | 23 |
