Chapter 3: Supported Reports and KPIs
CDR VoiceMail Usage Resource
KPIs
•VoicemailPackets
•VoicemailCallDuration
•VoiceMailCall
•Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco
•ForwardToVoiceMail
Charts
• Direct vs Forward Calls ratio
Top 10 CDR Call Completion
KPIs
•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
Top 10 CDR Call Duration
KPIs
•TollbypassCallDuration
•CallDuration
CDR Quality Group
KPIs
•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
•MOS
•Latency
•Jitter
•Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
Charts
•Mean Opinion Score
•Successful Calls Percent Distribution Chart
CDR Utilization Group
KPIs
•Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
•Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco
•NbPacketsReceived
•Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco
•NbPacketsLost
22 | IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack |
