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IBM R2E2 CDR VoiceMail Usage Resource, Top 10 CDR Call Completion, Top 10 CDR Call Duration, CDR Quality Group, CDR Utilization Group

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Chapter 3: Supported Reports and KPIs

22 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

CDR VoiceMail Usage Resource

KPIs

• VoicemailPackets

• VoicemailCallDuration

• VoiceMailCall

• Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco

• ForwardToVoiceMail

Charts

• Direct vs Forward Calls ratio

Top 10 CDR Call Completion

KPIs

• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

Top 10 CDR Call Duration

KPIs

• TollbypassCallDuration

• CallDuration

CDR Quality Group

KPIs

• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

• MOS

• Latency

• Jitter

• Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Charts

• Mean Opinion Score

• Successful Calls Percent Distribution Chart

CDR Utilization Group

KPIs

• Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

• Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco

• NbPacketsReceived

• Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco

• NbPacketsLost

Contents

Main Page Contents Chapter 1: Introduction Chapter 2: Devices and Services Chapter 3: Supported Reports and KPIs Chapter 4: Configuring the technology pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later). . . . . . . . . . . . . . .63 Chapter 1: Introduction Audience Organization The Tivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentation Chapter 2: Devices and Services Overview Summary of Device Technology Categories of Service Reporting Services and Devices Monitored Sources of Collected Data Collecting CDR and CMR Data with Cisco CallManager Port for SQL Access Troubleshooting Note for SQL Requests Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager Prerequisites SNMP Access Cisco CallManager Configuration Supported MIBs Bulk input file formats Bulk input file Bulk adaptor design files Page Chapter 3: Supported Reports and KPIs Overview Reporter sets Page Reporter set tree Reporter set contents Global Customer Reports Global VOIP Call Detail Record Cluster Cluster Utilization Resource Cluster Quality Resource Cluster Call Distribution Resource Cluster Call Distribution Group Top 10 Cluster Call Completion Cluster Quality Group Cluster Utilization Group Top 10 Cluster Number of Calls Top 10 Cluster Number of Errors Cluster VoiceMail Usage Resource Cluster IP vs Legacy Resource Cluster Utilization MLH Resource Cluster Erlang-B Group Extension CDR Utilization Resource CDR Quality Resource CDR Call Distribution Resource Top 10 CDR Number of Calls Top 10 CDR Number of Errors CDR VoiceMail Usage Resource Top 10 CDR Call Completion Top 10 CDR Call Duration CDR Quality Group CDR Utilization Group CDR Call Distribution Group K-Factor K-Factor Resource K-Factor Group Top 10 CDR K-Factor Codec Errors on Cluster by Codec Infrastructure CallManager Server CCM Server Quality Resource CCM Sql Server Resource CCM Sql Server Group Page Page Gatekeeper Device Gatekeeper Device Quality Resource Detail Chart Gatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability Resource Interface Gatekeeper Interface Availability Resource Detail Chart Gatekeeper Interface Availability Resource Gatekeeper Interface Utilization Resource Detail Chart Gatekeeper Interface Utilization Resource Perfmon Perfmon Active Calls Resource Perfmon Active Calls Group Perfmon Security Group Perfmon Security Resource Perfmon PSTN Resource Perfmon PSTN Group Perfmon MOH Resource Perfmon MOH Group Key performance indicators Page Page Page Page Page Page Page Page Page Page Page Chapter 4: Configuring the technology pack Overview Before you begin Configure the technology pack Page Page Page Page Page Page Page Page Note: Use the following method only in the CUCMConfig.js file. Page Page Page Page Page Page Verifying resources Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) Page Page Page VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE VOIP_CISCO_IPT.CCMINPUT.URI VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE VOIP_CISCO_IPT.CDRINPUT.URI Page VOIP_CISCO_IPT.DESIGNFILE Page VOIP_CISCO_IPT.INPUT_DIRECTORY VOIP_CISCO_IPT.INPUT_FTP_PASSWORD VOIP_CISCO_IPT.INPUT_FTP_USERNAME Page VOIP_CISCO_IPT.INPUT_HOST Page VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP VOIP_CISCO_IPT_PERFMON.DESIGNFILE VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME VOIP_CISCO_IPT_PERFMON.INPUT_HOST VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE VOIP_CISCO_IPT_PERFMON.PERFMON.URI Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) Template file name and location Pack-specific UBA parameters Additional information about UBA parameters URI DB_USERNAME Example The following example shows the UBA parameter settings for the Cisco IP Telephony Technology Pack: Page Page Notices Trade marks Page Page Additional Copyright Information The following copyright information is for software used by Tivoli Netcool/Proviso. Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3 SCOTTY Stack Page BLT 2.4u CMU-SNMP 1.14 Scotty 2.8, incrTCL 3.0, [incr TCL] 3.2 UCD SNMP 4.2.5 JDOM 1.0 Regex 1.1a Xwpick Sieve of Eratosthenes