Chapter 3: Supported Reports and KPIs
Table 2: Key performance indicators
KPI | Comment |
|
|
|
|
CCM SQL Server number of locks blocking | Total number of locks blocking other processes. |
processes |
|
|
|
CCM SQL Server number of pending rw | Total number of reads and writes pending |
|
|
CCR | Cumulative conceal ratio. Cumulative concealment ratio during a call |
| represented as concealment time / speech time |
|
|
CS | Conceal seconds. The number of seconds of concealment during a call |
|
|
CallDuration | Time value in seconds of the call duration. |
|
|
CallsActive | Total number of currently active calls for the resource or resources |
| specified |
|
|
CallsInProgress | Total number of calls being established at the time of sampling |
|
|
CauseCallRejected | Call was rejected by the far end |
|
|
CauseChannelUnacceptable | Call failure due to lack of acceptable TDM channel |
|
|
CauseDestinationOutOfOrder | Called destination is not in service |
|
|
CauseInvalidNumberFormat | Call failure due to invalid number format |
|
|
CauseMisdialedTrunkPrefix | Call failed due to a misdialed trunk prefix |
|
|
CauseNetworkOutOfOrder | Call failed because the network was out of order |
|
|
CauseNoAnswerFromUser | Call failed because there was no answer at the destination end |
|
|
CauseNoChannelAvailable | Call failed due to lack of available channel |
|
|
CauseNoRouteToDestination | Call failure due to lack of route to destination |
|
|
CauseNoRouteTransitNetwork | Call failued due to lack of available route in the transit network |
|
|
CauseNoUserResponding | Call failed because receiving end sent no RTP data |
|
|
CauseNumberChanged | Recipient number has changed |
|
|
CauseOther | Call failure code is 'other' |
|
|
CauseResourceUnavailable | Call failed due to lack of resources |
|
|
CauseSubscriberAbsent | Call failed because the subscriber called is tagged as absent |
|
|
CauseSwitchCongestion | Call failed due to switch congestion |
|
|
CauseTemporaryFailure | Generic temporary call failure |
|
|
CauseUnassignedNumber | Call failed due to unassigned destination number |
|
|
CauseUserBusy | Call failed due to busy received from destination |
|
|
Cluster Erlang | Cluster Erlang measured in minutes: ClusterCallDuration / 60 |
|
|
Cluster Number of Direct VoiceMail Calls | Total number of VoiceMail Calls that are Direct call to VoiceMail. This is |
(Nb) | the case when a user dials directly his VoiceMail. This metric is the opposite |
| of ForwardToVoiceMail. |
|
|
34 | IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack |
