IBM R2E2 Chapter 2: Devices and Services

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 3
Chapter 2: Devices and Services
This chapter discusses the following topics:
Overview
This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony
Technology Pack is designed to support.
Note: This technology pack supports the Cisco CallManager (CCM) env ironment and its new implementation,
the Cisco Unified Communications Manager (CUCM) environment. Where this guide refers to CCM, the text
also applies to CUCM, unless an explicit distinction is made.
Summary of Device Technology
The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in
an Architecture for Voice, Video and Integrated Data (AVVID) environment where Cisco CallManager (CCM)
IP-PBXs are deployed.
The technology pack manages the IP telephony application by focusing on an end-to-end voice path. It uses
advanced data consolidation, with data coming from the end user (the phone extension itself), as well as data
coming from network infrastructure devices.
The Cisco IP Telephony Technology Pack operates with the following Cisco versions:
• Cisco CallManager version 4
• Cisco Unified Communications Manager version 5
• Cisco Unified Communications Manager version 6
• Cisco Unified Communications Manager version 7
Topic Page
Overview 3
Summary of Device Technology 3
Sources of Collected Data 5
Prerequisites 8
Supported MIBs 9