IBM R2E2 - page 43

Chapter 3: Supported Reports and KPIs

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 39

ForwardToVoiceMail Identifies a call forwarded to another destination by the original callee. In

this case, the destination is one of the VoiceMail extension number, defined

in the VoiceMailExtensionRange variable from the UBA.xml adaptor

configuration file.

Gatekeeper Buffer Utilization (percent) Percentage of a gatekeeper device's buffer space in use

Gatekeeper CPU Utilization (percent) (avg

last 5 mn)

CPU utilization percentage over the last 5 minutes measured

Gatekeeper Call Setup Quality (percent) Percentage of calls that have been set up successfully

Gatekeeper ICMP Inbound Errors (percent) Percentage of inbound ICMP packets which triggered errors

Gatekeeper ICMP Outbound Errors

(percent)

Percentage of outbound ICMP packets which triggered errors

Gatekeeper Packet Errors (Nb) Total number of packet errors for a gatekeeper device

Gatekeeper Total Number of Admission

Rejects (Nb)

Total number of admission rejections

Gatekeeper Total Number of Admission

Requests (Nb)

Total number of gatekeeper admission requests

Gatekeeper Total Number of Concurrent

Calls (Nb) (Gauge)

Total number of concurrent calls for a gatekeeper device

Gatekeeper Total Number of Location

Rejects (Nb)

Total number of location reject messages sent and received by a gatekeeper

device

Gatekeeper Total Number of Location

Requests (Nb)

Total number of location requests sent and received by a gatekeeper device

Gatekeeper Total Number of Registered

EndPoints (Nb)

Total number of endpoints registered to a Cisco gatekeeper

Gatekeeper Total Packets (Nb) Total number of packets sent and received by this gatekeeper device

GatewayCallsActive Total number of currently active calls for the gateway resource or resources

specified

H323CallsActive Total number of currently active H.323 calls for the resource or resources

specified

H323CallsInProgress Total number of H.323 calls being established at the time of sampling

HuntlistCallsActive Total number of currently active huntlist calls

HuntlistCallsInProgress Total number of currently active huntlist calls

ICR Interval Conceal Ratio. The average concealment rate measured during the

last three seconds of speech

ICRmx Maximum conceal ratio during a call

Table 2: Key performance indicators

KPI Comment

Contents

Main Page Contents Chapter 1: Introduction Chapter 2: Devices and Services Chapter 3: Supported Reports and KPIs Chapter 4: Configuring the technology pack Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later). . . . . . . . . . . . . . .63 Chapter 1: Introduction Audience Organization The Tivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentation Chapter 2: Devices and Services Overview Summary of Device Technology Categories of Service Reporting Services and Devices Monitored Sources of Collected Data Collecting CDR and CMR Data with Cisco CallManager Port for SQL Access Troubleshooting Note for SQL Requests Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager Prerequisites SNMP Access Cisco CallManager Configuration Supported MIBs Bulk input file formats Bulk input file Bulk adaptor design files Page Chapter 3: Supported Reports and KPIs Overview Reporter sets Page Reporter set tree Reporter set contents Global Customer Reports Global VOIP Call Detail Record Cluster Cluster Utilization Resource Cluster Quality Resource Cluster Call Distribution Resource Cluster Call Distribution Group Top 10 Cluster Call Completion Cluster Quality Group Cluster Utilization Group Top 10 Cluster Number of Calls Top 10 Cluster Number of Errors Cluster VoiceMail Usage Resource Cluster IP vs Legacy Resource Cluster Utilization MLH Resource Cluster Erlang-B Group Extension CDR Utilization Resource CDR Quality Resource CDR Call Distribution Resource Top 10 CDR Number of Calls Top 10 CDR Number of Errors CDR VoiceMail Usage Resource Top 10 CDR Call Completion Top 10 CDR Call Duration CDR Quality Group CDR Utilization Group CDR Call Distribution Group K-Factor K-Factor Resource K-Factor Group Top 10 CDR K-Factor Codec Errors on Cluster by Codec Infrastructure CallManager Server CCM Server Quality Resource CCM Sql Server Resource CCM Sql Server Group Page Page Gatekeeper Device Gatekeeper Device Quality Resource Detail Chart Gatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability Resource Interface Gatekeeper Interface Availability Resource Detail Chart Gatekeeper Interface Availability Resource Gatekeeper Interface Utilization Resource Detail Chart Gatekeeper Interface Utilization Resource Perfmon Perfmon Active Calls Resource Perfmon Active Calls Group Perfmon Security Group Perfmon Security Resource Perfmon PSTN Resource Perfmon PSTN Group Perfmon MOH Resource Perfmon MOH Group Key performance indicators Page Page Page Page Page Page Page Page Page Page Page Chapter 4: Configuring the technology pack Overview Before you begin Configure the technology pack Page Page Page Page Page Page Page Page Note: Use the following method only in the CUCMConfig.js file. Page Page Page Page Page Page Verifying resources Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) Page Page Page VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE VOIP_CISCO_IPT.CCMINPUT.URI VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE VOIP_CISCO_IPT.CDRINPUT.URI Page VOIP_CISCO_IPT.DESIGNFILE Page VOIP_CISCO_IPT.INPUT_DIRECTORY VOIP_CISCO_IPT.INPUT_FTP_PASSWORD VOIP_CISCO_IPT.INPUT_FTP_USERNAME Page VOIP_CISCO_IPT.INPUT_HOST Page VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP VOIP_CISCO_IPT_PERFMON.DESIGNFILE VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME VOIP_CISCO_IPT_PERFMON.INPUT_HOST VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE VOIP_CISCO_IPT_PERFMON.PERFMON.URI Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) Template file name and location Pack-specific UBA parameters Additional information about UBA parameters URI DB_USERNAME Example The following example shows the UBA parameter settings for the Cisco IP Telephony Technology Pack: Page Page Notices Trade marks Page Page Additional Copyright Information The following copyright information is for software used by Tivoli Netcool/Proviso. Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3 SCOTTY Stack Page BLT 2.4u CMU-SNMP 1.14 Scotty 2.8, incrTCL 3.0, [incr TCL] 3.2 UCD SNMP 4.2.5 JDOM 1.0 Regex 1.1a Xwpick Sieve of Eratosthenes