IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 1
Chapter 1: Introduction
This manual describes the IBM® Tivoli® Netcool®/Proviso® Cisco IP Telephony Technology Pack.
Specifically, the manual describes the reports that display information about the devices and technologies that
operate in the Cisco IP Telephony environment.
Note: This technology pack supports the Cisco CallManager (CCM) env ironment and its new implementation,
the Cisco Unified Communications Manager (CUCM) environment. Where this guide refers to CCM, the text
also applies to CUCM, unless an explicit distinction is made.

Audience

The audiences for this manual are the network administration engineers at IBM customer sites who will install,
configure, and use the Cisco IP Telephony Technology Pack as part of their Tivoli Netcool/Proviso installation.
IBM Professional Services engineers may also find this manual useful.
To install and use the Cisco IP Telephony Technology Pack, you should have a working knowledge of the
following subjects:
• Tivoli Netcool/Proviso DataMart
• TCP/IP networks
• Telecommunications network management
• Administration of the operating system
The audiences should also be familiar with the specific technology that the Cisco IP Telephony Technology Pack
deals with, in this case Cisco IP Telephony.

Organization

This guide is organized as follows:
•Chapter 1, Introduction
Provides a general introduction to the Tivoli Netcool/Proviso product suite.
•Chapter 2, Devices and Services
Provides an overview of the device technology supported by the technology pack.
•Chapter 3, Supported Reports and KPIs
Provides information about the reporter sets and key performance indicators (KPIs) that the Cisco IP
Telephony Technology Pack provides for each device operating in the Cisco IP Telephony environment.
•Chapter 4, Configuring the technology pack
Describes how to configure the Cisco IP Telephony Technology Pack.
•Appendix A, UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)
Provides UNIX® reference pages for each of the pack-specific UBA parameters supplied with the XSD file
for the Cisco IP Telephony Technology Pack.