Chapter 3: Supported Reports and KPIs
Key performance indicators
Table 2 lists all of the key performance indicators (KPIs) supported by the Cisco IP Telephony Technology Pack.
Table 2: Key performance indicators
KPI | Comment |
|
|
|
|
AttendantConsoleClientsOnline | Total number of attendant console clients currently online |
|
|
AttendantConsoleClientsRegistered | Total number of attendant console clients registered to the device |
|
|
AuthenticatedCallsActive | Total number of active authenticated calls |
|
|
AuthenticatedPartiallyRegisteredPhone | Total number of active authenticated extensions which have not completed |
| the registration process |
|
|
AuthenticatedRegisteredPhones | Total number of active authenticated and fully registered extensions |
|
|
BRIChannelsActive | Total number of BRI channels currently in use in the target device |
|
|
BRISpansInService | Total number of BRI spans available in the target device |
|
|
CCM CPU Utilization (percent) (avg last 5 | The average, over the last minute, of the percentage of time that this |
mn) | processor was not idle |
|
|
CCM Media Device Registration Availability | Percentage availability that media devices could register with a CCM server |
(percent) |
|
|
|
CCM Physical Memory Utilization (percent) | In order to know the percentage of memory utilization, we have to sum the |
| amount of real system memory allocated to each process, and then divide |
| this value with the amount of physical memory contained by the host |
|
|
CCM Registered CTI Devices (Nb) (Gauge) | Total number of CTI devices which are registered to the CCM |
|
|
CCM Registered Devices (Nb) (Gauge) | Number of devices currently registered to the CCM device |
|
|
CCM Registered Gateways (Nb) (Gauge) | Total number of media gateways registered to a CCM device |
|
|
CCM Registered Media Devices (Nb) (Gauge) | Total number of media devices registered to a CCM server |
|
|
CCM Registered Phones (Nb) (Gauge) | Total number of IP phones registered to a CCM device |
|
|
CCM Registered VoiceMail Devices (Nb) | Total number of registered voicemail devices |
(Gauge) |
|
|
|
CCM Rejected Devices (Nb) (Gauge) | Total number of rejected devices |
|
|
CCM SQL Server Availability percentage | CCM SQL server availability percentage |
|
|
CCM SQL Server Cache Hit ratio (percent) | Buffer cache hit ratio. Percentage of time that a requested data page was |
| found in the data cache (instead of being read from disk). |
|
|
CCM SQL Server Total number of Pages | Total number of pages read and write |
|
|
CCM SQL Server free buffers (Nb) | Total number of data cache buffers currently in the free pool. |
|
|
CCM SQL Server number active user | Total number of open user connections |
connections |
|
|
|
CCM SQL Server number of blocked users | Total Number of users blocked by other users |
|
|
CCM SQL Server number of locks | Total number of locks being used by SQL Server |
|
|
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack | 33 |
