| Chapter 3: Supported Reports and KPIs |
Table 2: Key performance indicators | |
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KPI | Comment |
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Cluster Percentage of Company Calls | Ratio between Company calls and Total number of Calls |
(percent) |
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Cluster Percentage of Drop Calls (percent) | Ratio between DropCalls and Total number of Calls |
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Cluster Percentage of Normal Call Clearing | Ratio between Calls that have normal termination code and Total number |
(percent) | of Calls. This metric is the opposite of the Percentage of Drop Calls metric. |
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Cluster Percentage of Packet Lost (percent) | Ratio between Packets Lost and Total number of Packets sent and received. |
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Cluster Percentage of Successful Calls | Ratio between Successful Calls and Total number of Calls |
(percent) |
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Cluster Percentage of TollBypass Calls | Ratio between Toll Bypass Calls and Total number of Calls |
(percent) |
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Cluster Total Hours of Traffic | This formula will be useful for future Erlang calculation. This is the Total |
| call duration in hours. |
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|
Cluster Total Number of Company Calls (Nb) | Total number of Company Calls. A company call is define as: - An Intrasite |
| IP Call - An Intersite IP Call - An Intrasite Legacy PBX Call - An Intersite |
| Legacy PBX Call |
| Any call with caller and callee that is part of the Internal dial plan is a |
| Company Call. |
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|
Cluster Total Number of Company IP Calls | Total number of internal VoIP company calls |
(Nb) |
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Cluster Total Number of Company | Total number of Company Legacy PBX Calls. A Legacy PBX Call is defined |
LegacyPBX Calls (Nb) | as: - An intrasite Legacy PBX Call - An intersite Legacy PBX Call |
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|
Cluster Total Number of External Calls (Nb) | Any call FROM / TO the PSTN. This is the opposite of a Company Call. |
| An External Call is defined as: - A Local Call - A Long Distance Call - An |
| International Call - An Incoming Call |
| An External Call is like Outgoing External Call + Incoming Call |
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|
Cluster Total Number of Normal Call | Total number of calls which cleared normally for a given cluster |
Clearing |
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|
Cluster Total Number of Outgoing External | Any Outbound call going to the PSTN. This metric is a subset of the |
Calls (Nb) | Cluster Total Number of External Calls. An Outgoing External call is define |
| as: - A Local Call - A Long Distance Call - An International Call |
|
|
ClusterBlocking | Total number of times call blocking occurred. This can be due to lack of |
| channel availability, or switch congestion. Error codes 34 and 42 are used in |
| the calculation. |
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|
ClusterDropCall | Identifies a call successfully established, but with a specific event during the |
| communication between the 2 parties: the call has been dropped |
| accidentally during the communication. A Drop call is also: - A Successful |
| call - Any Inbound, Outbound, or other type of call described above. |
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ClusterErlangB | Probability that a new arriving call will be rejected because circuits are busy |
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ClusterForwardToVoiceMail | Identifies a call forwarded to another destination by the original callee. In |
| this case, the destination is one of the VoiceMail extension number, defined |
| in the VoiceMailExtensionRange variable from the UBA.xml adaptor |
| configuration file. |
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IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack | 35 |
