IBM R2E2 manual Cluster Quality Resource, Cluster Call Distribution Resource

Chapter 3: Supported Reports and KPIs

•Cluster Total Hours of Traffic

•ClusterNbPacketsSent

•ClusterTotalCall

Charts

•TollBypass vs Normal Ougoing PSTN Calls

•Company vs External Calls

Cluster Quality Resource

KPIs

•ClusterNbPacketsLost

•MLQK

•ClusterLatency

•ClusterJitter

•Cluster Total Number of Normal Call Clearing

•ClusterDropCall

•ClusterSuccessfulCall

•ClusterUnsuccessfulCall

Charts

•Successful vs Unsuccessful Calls

•Drop calls vs Normal call clearing

Cluster Call Distribution Resource

KPIs

•Cluster Total Number of Outgoing External Calls (Nb)

•ClusterLongDistanceCall

•ClusterInternationalCall

•ClusterLocalCall

•Cluster Total Number of External Calls (Nb)

•ClusterInternalCall

•ClusterIncomingCall

Charts

•Types of Calls Distribution

•Incoming vs Outgoing Calls Ratio

Cluster Call Distribution Group

KPIs

•Cluster Total Number of Outgoing External Calls (Nb)

•ClusterLongDistanceCall

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