Chapter 2: Devices and Services
Sources of Collected Data
The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The technology pack collects performance data from the following sources:
Source of Collected Data | Collection Type |
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PSTN gateway, media gateway | SNMP |
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Gatekeeper | SNMP |
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Cisco CallManager Server | SNMP |
Each server in the cluster has an SNMP agent |
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Call Detail Records (CDR) | Bulk |
Accounting data |
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Call Maintenance Records (CMR) | Bulk |
Voice quality data |
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Microsoft® performance counter metrics (Perfmon) | Bulk |
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CDR and CMR data is collected in Cisco CallManager (CCM) environments and Cisco Unified Communications Manager (CUCM) environments. The technology pack accesses CDR and CMR data differently in each environment.
The following sections provide an overview of how the technology pack accesses CDR and CMR data in these different environments. A basic understanding of the different access methods will help you when you configure the technology pack.
Note: Perfmon is not supported for Cisco CallManager version 4.x.
Collecting CDR and CMR Data with Cisco CallManager
With Cisco CallManager (CCM), the technology pack collects CDR and CMR data through SQL requests to the CallManager Publisher SQL database.
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack | 5 |
