Top 10 Cluster Number of Calls | IBM R2E2 specs

Chapter 3: Supported Reports and KPIs

Charts

•TollBypass Calls Distribution Chart

•Comapny Calls Percent Distribution Chart

Top 10 Cluster Number of Calls

KPIs

•ClusterTotalCall

•ClusterOnNetCall

•ClusterIncomingCall

•Cluster Total Number of Outgoing External Calls (Nb)

•ClusterOffNetCall

Top 10 Cluster Number of Errors

KPIs

•Cluster Percentage of Successful Calls (percent)

•ClusterShortCall

•Cluster Percentage of Packet Lost (percent)

•Cluster Percentage of Drop Calls (percent)

Cluster VoiceMail Usage Resource

KPIs

•ClusterVoicemailPackets

•ClusterForwardToVoiceMail

•ClusterVoicemailCallDuration

•ClusterVoiceMailCall

•Cluster Number of Direct VoiceMail Calls (Nb)

Charts

• Direct vs Forward Calls ratio

Cluster IP vs Legacy Resource

KPIs

•ClusterTollBypassCall

•Cluster Total Number of External Calls (Nb)

•Cluster Total Number of Company Calls (Nb)

•Cluster Total Number of Company LegacyPBX Calls (Nb)

•Cluster Total Number of Company IP Calls (Nb)

Charts

•External vs Company Calls Ratio

•IP vs LegacyPBX Calls Ratio

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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IBM R2E2 manual Top 10 Cluster Number of Calls, Top 10 Cluster Number of Errors, Cluster VoiceMail Usage Resource

Contents

IBM Copyright IBM Corp Contents Contents Organization Audience Tivoli Netcool/Proviso documentation Tivoli Netcool/Proviso product suite Summary of Device Technology Overview Categories of Service Reporting Source of Collected Data Collection Type Sources of Collected Data Port for SQL Access Troubleshooting Note for SQL Requests Devices and Services Prerequisites Snmp Access Bulk input file formats Supported MIBs Bulk input file name Bulk input file schema Bulk adaptor design files Devices and Services Reporter sets Supported Reports and KPIs Reporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Group Cluster Quality ResourceCluster Call Distribution Resource Cluster Utilization Group Top 10 Cluster Call CompletionCluster Quality Group Cluster IP vs Legacy Resource Top 10 Cluster Number of ErrorsTop 10 Cluster Number of Calls Cluster VoiceMail Usage Resource CDR Quality Resource Cluster Utilization MLH ResourceCluster Erlang-B Group Extension CDR Utilization Resource Top 10 CDR Number of Calls Top 10 CDR Number of ErrorsCDR Call Distribution Resource CDR Quality Group CDR VoiceMail Usage ResourceTop 10 CDR Call Completion Top 10 CDR Call Duration Factor Group CDR Call Distribution GroupFactor Factor Resource Top 10 CDR K-Factor Codec Errors on Cluster by Codec CCM Sql Server Group CallManager Server CCM Server Quality ResourceCCM Sql Server Resource Device Pstn Gateway Device Quality Resource Pstn Gateway Interface Top 10 E1/T1 Utilization ResourcePstn Gateway E1/T1Availability Resource Pstn Gateway E1/T1 Interface Utilization Resource Media Device Group Pstn Gateway Availability ResourceDSP Card Pstn Gateway DSP Card Resource Media Devices Media Device Resource Gatekeeper Device Quality Resource Gatekeeper Availability Resource Gatekeeper Availability Resource Detail Chart Perfmon Perfmon Active Calls Resource Gatekeeper Interface Utilization Resource Detail ChartGatekeeper Interface Availability Resource Gatekeeper Interface Utilization Resource Perfmon Security Resource Perfmon Active Calls GroupPerfmon Security Group Perfmon MOH Group Perfmon Pstn ResourcePerfmon Pstn Group Perfmon MOH Resource Key performance indicators Key performance indicators CCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Before you begin Configuring the technology pack Cd /opt/datamart Configure the technology pack Opt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Value InstancesDescription Component Voipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Pack-specific UBA parameters Template file name and location UBA Parameter Value Meaning Additional information about UBA parameters Dbusername URI Example UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK Additional Copyright Information Additional Copyright information Scotty 2.8, incrTCL 3.0, incr TCL BLT 2.4u UCD Snmp Regex 1.1a Jdom Xwpick Page IBM