IBM SA41-5155-05 manual Related Support Services, AS/400 Solution Services Installation Services

release level or a different release level. Selected hardware service representatives have been trained to deliver this service. Only an AS/400 System Migration Services-trained hardware service representative should attempt this procedure. This representative can assess whether this activity is appropriate. If you would like more information about the AS/400 System Migration Services offering, contact your IBM iSeries 400 and AS/400 hardware service representative. Your IBM iSeries 400 and AS/400 hardware service representative can perform the procedure or put you in contact with the closest AS/400 System Migration Services-trained service representative.

Related Support Services

For related support services, see the AS/400 Technical Support Web site at

http://www.as400service.ibm.com.

Notes:

1.Contact your marketing representative for information about the services that are available in your area.

2.For information about IBM Global Services, see the following Web site: http://www.ibm.com/services

AS/400 Solution Services

See: http://www-1.ibm.com/services/its/us/as400.html

Installation Services

With Installation Services, IBM takes over the responsibility of planning and installing the iSeries 400 hardware and software. This service includes the following:

vIBM Smooth Start Services for iSeries 400.

vA project manager for installation

vOn-site education for both the system operation and the recovery management

vSystem software loading and enabling

vInstallation of Customer Set Up (CSU) or non-IBM equipment

vComprehensive site planning

Performance Examinations

The IBM iSeries 400 and AS/400 Performance Examination (PERFEX) provides an in-depth analysis of applications by IBM Performance Consultants at the customer’s location. This service includes the following:

vHigh quality graphical and chart representation

vPerformance recommendations and conclusions

vA detailed, written summary

vPerformance education

Consulting Services

Consulting services provide customized consultation on any iSeries 400 topic that is important to the customer. This personalized assistance from IBM consultants is one of the most popular services at IBM. The topics include the following:

vCapacity planning

vPerformance analysis

36iSeries 940x RISC-to-RISC Road Map V5R1