Table 2. Tasks and Responsibilities for Ordering Software
Checkoff | Tasks and Responsibilities for Ordering | Person Responsible |
|
|
|
| Order software release | Customer, who may need assistance from a |
|
| Marketing Representative or Business |
|
| Partner |
|
|
|
| Order program temporary fixes (PTFs) | Customer, who may need assistance from a |
|
| Marketing Representative or Business |
|
| Partner |
|
|
|
| Order publications | Customer, Marketing Representative, |
|
| Business Partner |
|
|
|
Table 3. Tasks and Responsibilities for Ordering Hardware |
| |
|
|
|
Checkoff | Tasks and Responsibilities for Ordering | Person Responsible |
|
|
|
| Order engineering changes | Marketing Representative, Business Partner |
|
|
|
| Run the iSeries 400 or AS/400 configurator | Marketing Representative, Business Partner |
| to place the order |
|
|
|
|
| Order publications | Marketing Representative, Business Partner |
|
|
|
Contact your local IBM representative or authorized dealer to place the order or for further assistance.
How to Get Help with the Order
Ordering assistance is available from IBM. When you type GO ORDER on the command line and press the Enter key, the Request Order Assistance display appears.
Note: If you need assistance when trying to place an order, you can also use the Request Order Assistance (RQSORDAST) command to request assistance from IBM.
Use the Request Order Assistance display as follows:
vType in your telephone number and your name.
vVerify the accuracy of other contact information.
vPress the Enter key.
vType a short description of your needs.
vPress F10 (send) to send the file to IBM.
Sending the Order to IBM
The RQSORDAST command can send a list which contains your current iSeries 400 or AS/400 system configuration, with your order. IBM uses this list to assess your ordering needs.
Sending the Order to a Software Service Provider Other Than
IBM
You can send your order request to IBM or to a provider other than IBM. When you send your order request to a provider other than IBM, you can use the RQSORDAST command to communicate with the provider. The provider can send
Chapter 2. Planning Your Order for Upgrading or Data Migration 15
