ServerGuide problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | ||
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The ServerGuide Setup and | 1. | Make sure that the server supports the ServerGuide program and has a | |
Installation CD will not start. | |||
| startable (bootable) DVD drive. | ||
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| 2. | If the startup (boot) sequence settings have been changed, make sure that the | |
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| DVD drive is first in the startup sequence. | |
| 3. | If more than one DVD drive is installed, make sure that only one drive is set as | |
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| the primary drive. Start the CD from the primary drive. | |
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The ServeRAID Manager | 1. | Make sure that the hard disk drive is connected correctly. | |
program cannot view all | |||
2. | Make sure that the SAS hard disk drive cables are securely connected. | ||
installed drives, or the operating | |||
system cannot be installed. |
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The | Make more space available on the hard disk. | ||
installation program |
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continuously loops. |
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The ServerGuide program will | Make sure that the | ||
not start the | See the ServerGuide Setup and Installation CD label for a list of supported | ||
CD. | |||
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The operating system cannot be | Make sure that the server supports the operating system. If it does, either no | ||
installed; the option is not | logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition | ||
available. | is not present. Run the ServerGuide program and make sure that setup is | ||
| complete. | ||
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