IBM Type 7977 manual ServerGuide problems, Symptom, Action, The ServerGuide Setup and

ServerGuide problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action
The ServerGuide Setup and	1.	Make sure that the server supports the ServerGuide program and has a
Installation CD will not start.
		startable (bootable) DVD drive.
	2.	If the startup (boot) sequence settings have been changed, make sure that the
		DVD drive is first in the startup sequence.
	3.	If more than one DVD drive is installed, make sure that only one drive is set as
		the primary drive. Start the CD from the primary drive.
The ServeRAID Manager	1.	Make sure that the hard disk drive is connected correctly.
program cannot view all
	2.	Make sure that the SAS hard disk drive cables are securely connected.
installed drives, or the operating
system cannot be installed.
The operating-system	Make more space available on the hard disk.
installation program
continuously loops.
The ServerGuide program will	Make sure that the operating-system CD is supported by the ServerGuide program.
not start the operating-system	See the ServerGuide Setup and Installation CD label for a list of supported
CD.	operating-system versions.
The operating system cannot be	Make sure that the server supports the operating system. If it does, either no
installed; the option is not	logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
available.	is not present. Run the ServerGuide program and make sure that setup is
	complete.

88IBM System x3500 Type 7977: Installation Guide