IBM Type 7977 manual Error code, Description, Action, Determination and Service Guide on the IBM

Models: Type 7977

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Guide on the IBM System x Documentation CD).

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code

Description

Action

 

 

 

175

Service processor flash code damaged or

1. Update the Remote Supervisor Adapter II

 

not installed.

 

firmware (see the Problem Determination and

 

Note: In this case, the service processor is

 

Service Guide on the IBM System x

 

the optional Remote Supervisor Adapter II

 

Documentation CD).

 

SlimLine.

 

2. Replace the Remote Supervisor Adapter II

 

 

 

 

SlimLine.

 

 

 

184

Power-on password damaged.

1. Run the Configuration/Setup Utility program,

 

 

 

 

select Load Default Settings, and save the

 

 

settings.

 

 

2. Clear CMOS memory. See the Problem

 

 

Determination and Service Guide on the IBM

 

 

System x Documentation CD for information

 

 

about how to clear CMOS memory.

 

 

3. Reseat the battery.

 

 

4. Replace the following components, one at a time,

 

 

in the order shown, restarting the server each

 

 

time:

 

 

a. Battery

 

 

b. (Trained service technician only) System

 

 

board

 

 

 

187

VPD serial number not set.

1. Set the serial number by updating the BIOS code

 

 

 

 

level (see the Problem Determination and Service

 

 

Guide on the IBM System x Documentation CD).

 

 

2. Reseat the Remote Supervisor Adapter II

 

 

SlimLine.

 

 

3. Replace the following components, one at a time,

 

 

in the order shown, restarting the server each

 

 

time:

 

 

a. Remote Supervisor Adapter II SlimLine

 

 

b. (Trained service technician only) System

 

 

board

 

 

 

188

Remote Supervisor Adapter II SlimLine

Replace the Remote Supervisor Adapter II SlimLine.

 

EEPROM error

 

 

 

 

189

An attempt was made to access the server

Restart the server and enter the administrator

 

with an incorrect password.

password; then, run the Configuration/Setup Utility

 

 

program and change the power-on password.

 

 

Note: If you forgot the power-on password or

 

 

administrator password, you can change the position

 

 

of the jumper on pin 2 on SW4 to the ON position to

 

 

bypass the password check. This enables you to

 

 

reset the passwords.

 

 

 

196

Microprocessors do not have the same L2

Install microprocessors with the same L2 or L3 cache

 

or L3 cache size.

size.

 

 

Note: Do not mix dual-core and quad-core

 

 

processors in the same system.

 

 

 

66IBM System x3500 Type 7977: Installation Guide

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IBM Type 7977 manual Error code, Description, Action, Determination and Service Guide on the IBM