
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action |
|
|
|
00019502 | Processor 2 is not functioning; check | 1. (Trained service technician only) Reseat |
| processor LEDs. | |
| microprocessor 2 | |
|
| |
|
| 2. Replace the following components one at a time, |
|
| in the order shown, restarting the server each |
|
| time: |
|
| a. (Trained service technician only) |
|
| Microprocessor 2 |
|
| b. (Trained service technician only) System |
|
| board |
|
|
|
00019701 | Processor 1 failed BIST. | 1. (Trained service technician only) Reseat |
|
| |
|
| microprocessor 1. |
|
| a. (Trained service technician only) |
|
| Microprocessor 1 |
|
| 2. (Trained service technician only) Remove |
|
| microprocessor 2 and restart the server. |
|
| v If no error code occurs, microprocessor 2 might |
|
| have failed; replace the microprocessor. |
|
| v If the error code remains, remove |
|
| microprocessor 1 and install microprocessor 2 |
|
| in the connector for microprocessor 1; then, |
|
| restart the server. If no error code occurs, |
|
| microprocessor 1 might have failed; replace the |
|
| microprocessor. |
|
| 3. Replace the following components one at a time, |
|
| in the order shown, restarting the server each |
|
| time: |
|
| a. (Trained service technician only) |
|
| Microprocessor 1 |
|
| b. (Trained service technician only) System |
|
| board |
|
|
|
00019702 | Processor 2 failed BIST. | 1. (Trained service technician only) Reseat |
|
| |
|
| microprocessor 2. |
|
| 2. Replace the following components one at a time, |
|
| in the order shown, restarting the server each |
|
| time: |
|
| a. (Trained service technician only) |
|
| Microprocessor 2 |
|
| b. (Trained service technician only) System |
|
| board |
|
|
|
Chapter 5. Solving problems 71