IBM Type 7977 manual Keyboard, mouse, or pointing-device problems, Symptom, Action

Keyboard, mouse, or pointing-device problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee theProblem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action
All or some keys on the	1.	Make sure that:
keyboard do not work.
		v The keyboard cable is securely connected.
		v If you are using a PS/2 keyboard, the keyboard and mouse cables are not
		reversed.
		v The server and the monitor are turned on.
	2.	See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for keyboard
		compatibility.
	3.	If you are using a USB keyboard, run the Configuration/Setup Utility program
		and enable keyboardless operation to prevent the 301 POST error message
		from being displayed during startup.
	4.	If you are using a USB keyboard and it is connected to a USB hub, disconnect
		the keyboard from the hub and connect it directly to the server.
	5.	Replace the following components one at a time, in the order shown, restarting
		the server each time:
		a. Keyboard
		b. (Trained service technician only) System board
The mouse or pointing device	1.	Make sure that:
does not work.
		v The mouse or pointing device is compatible with the server. See
		http://www.ibm.com/servers/eserver/serverproven/compat/us/
		v The mouse or pointing-device cable is securely connected to the server.
		v If you are using a PS/2 mouse or pointing device, the keyboard and mouse
		or pointing-device cables are not reversed.
		v The mouse or pointing-device device drivers are installed correctly.
		v The server and the monitor are turned on.
		v The mouse option is enabled in the Configuration/Setup Utility program.
	2.	If you are using a USB mouse or pointing device and it is connected to a USB
		hub, disconnect the mouse or pointing device from the hub and connect it
		directly to the server.
	3.	Replace the following components one at a time, in the order shown, restarting
		the server each time:
		a. Mouse or pointing device
		b. (Trained service technician only) System board

80IBM System x3500 Type 7977: Installation Guide