vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code

Description

Action

 

 

 

 

 

 

1762

Fixed disk configuration error.

1.

Run the Configuration/Setup Utility program and

 

 

 

 

 

load the defaults.

 

 

2.

Reseat the following components:

 

 

 

a.

SAS cables

 

 

 

b. SAS hard disk drive

 

 

3.

Replace the following components, one at a time,

 

 

 

in the order shown, restarting the server each

 

 

 

time:

 

 

 

a.

SAS cables

 

 

 

b. SAS hard disk drive

 

 

 

c. (Trained service technician only) System

 

 

 

 

board

 

 

 

 

 

178x

Fixed disk error.

1.

Reseat the hard disk drive cables.

 

 

 

 

2.

Replace the hard disk drive cables.

 

 

3.

Run the hard disk drive diagnostic tests.

 

 

4.

Reseat the following components:

 

 

 

a. Optional ServeRAID-8i adapter

 

 

 

b.

Hard disk drive

 

 

5.

Replace the following components, one at a time,

 

 

 

in the order shown, restarting the server each

 

 

 

time:

 

 

 

a. Optional ServeRAID-8i adapter

 

 

 

b.

Hard disk drive

 

 

 

c. (Trained service technician only) System

 

 

 

 

board

 

 

 

 

 

1800

Unavailable PCI hardware interrupt.

1.

Run the Configuration/Setup Utility program and

 

 

 

 

 

adjust the adapter settings.

 

 

2.

Remove each adapter one at a time, restarting

 

 

 

the server each time, until the problem is isolated.

 

 

 

 

 

68IBM System x3500 Type 7977: Installation Guide

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IBM manual IBM System x3500 Type 7977 Installation Guide