vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code

Description

Action

 

 

 

198

Microprocessors are not the same speed

Install microprocessor of the same speed.

 

 

Note: Do not mix dual-core and quad-core

 

 

processors in the same system.

 

 

 

 

289

A DIMM has been disabled by the system.

1.

Replace the lowest-numbered pair of DIMMs with

 

 

 

 

 

an identical known good pair of DIMMs; then,

 

 

 

restart the server. If the beep code error remains,

 

 

 

return one DIMM at a time from the failed pair to

 

 

 

its connector, restarting the server after each

 

 

 

DIMM, to identify the failed DIMM.

 

 

2.

Make sure that the DIMM is installed correctly

 

 

 

(see “Installing a memory module” on page 11).

 

 

3.

Reseat the DIMM.

 

 

4.

Replace the DIMM.

 

 

 

 

301, 303

Keyboard or keyboard controller error.

1.

If you have installed a USB keyboard, run the

 

 

 

 

 

Configuration/Setup Utility program and enable

 

 

 

keyboardless operation to prevent the POST error

 

 

 

message 301 from being displayed during startup.

 

 

2.

Reseat the keyboard.

 

 

3.

Replace the following components, one at a time,

 

 

 

in the order shown, restarting the server each

 

 

 

time:

 

 

 

a. Keyboard

 

 

 

b. (Trained service technician only) System

 

 

 

board

 

 

 

 

1604

Machine type mismatch detected

1.

Run the Configuration/Setup Utility program,

 

 

 

 

 

select Load Default Settings, and save the

 

 

 

settings.

 

 

2.

Update the BIOS code and BMC firmware (see

 

 

 

the Problem Determination and Service Guide on

 

 

 

the IBM System x Documentation CD.

 

 

3.

(Trained service technician only) Replace the

 

 

 

system board.

 

 

 

 

Chapter 5. Solving problems 67

Page 81
Image 81
IBM Type 7977 manual Reseat the keyboard