IBM Type 7977 manual System x Documentation CD

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code	Description	Action
1962	A drive does not contain a valid boot sector.	1.	Make sure that a bootable operating system is
			installed.
		2.	Run the hard disk drive diagnostic tests.
		3.	Reseat the following components:
			a.	SAS drive
			b. SAS hard disk drive backplane cable
		4.	Replace the following components, one at a time,
			in the order shown, restarting the server each
			time:
			a.	SAS drive
			b. SAS hard disk drive backplane
			c. (Trained service technician only) System
				board
5962	IDE DVD drive configuration error.	1.	Run the Configuration/Setup Utility program and
			load the default settings (see the Problem
			Determination and Service Guide on the IBM
			System x Documentation CD).
		2.	Reseat the following components:
			a.	DVD drive cable
			b.	DVD drive
		3.	Replace the following components, one at a time,
			in the order shown, restarting the server each
			time:
			a.	DVD drive cable
			b.	DVD drive
			c. (Trained service technician only) System
				board
8603	Pointing-device error.	1.	Reseat the pointing device.
		2.	Replace the following components, one at a time,
			in the order shown, restarting the server each
			time:
			a.	Pointing device
			b. (Trained service technician only) System
				board
0001295	ECC circuit check.	1.	Reseat DIMMs
		2.	Replace the DIMMs, one at a time, restarting the
			server each time.

Chapter 5. Solving problems 69