IBM manual Solving problems, iv IBM System x3500 Type 7977 Installation Guide

Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . 59

Using the Boot Menu program	. . .	. . . .	.	61
Enabling the Broadcom Gigabit Ethernet Utility program . .	. . .	. . . .	.	61
Configuring the Broadcom Gigabit Ethernet controller. . .	. . .	. . . .	.	61
Chapter 5. Solving problems	. . .	. . . .	.	63

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . 63 POST beep code descriptions . . . . . . . . . . . . . . . . . . . 63 POST error codes . . . . . . . . . . . . . . . . . . . . . . . . 64 Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . . 77 DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 77 General problems . . . . . . . . . . . . . . . . . . . . . . . 78 Hard disk drive problems . . . . . . . . . . . . . . . . . . . . 78 Intermittent problems. . . . . . . . . . . . . . . . . . . . . . 79 Keyboard, mouse, or pointing-device problems . . . . . . . . . . . . 80 Memory problems . . . . . . . . . . . . . . . . . . . . . . . 81 Microprocessor problems . . . . . . . . . . . . . . . . . . . . 82 Monitor problems . . . . . . . . . . . . . . . . . . . . . . . 82 Optional-device problems . . . . . . . . . . . . . . . . . . . . 85 Power problems . . . . . . . . . . . . . . . . . . . . . . . 86 Serial port problems . . . . . . . . . . . . . . . . . . . . . . 87 ServerGuide problems . . . . . . . . . . . . . . . . . . . . . 88

Software problems	. .	. .	. .	.	. . .	.	.	89
Universal Serial Bus (USB) port problems . .	. .	. .	. .	.	. . .	.	.	89
Video problems	. .	. .	. .	.	. . .	.	.	89

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . 90

Appendix A. Getting help and technical assistance . . . . . . . . . . 95 Before you call . . . . . . . . . . . . . . . . . . . . . . . . . 95 Using the documentation . . . . . . . . . . . . . . . . . . . . . 95

Getting help and information from the World Wide Web . . .	. .	. .	.	.	.	95
Software service and support	. .	. .	.	.	.	96
Hardware service and support	. .	. .	.	.	.	96
IBM Taiwan product service	. .	. .	.	.	.	96

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 97 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Important notes. . . . . . . . . . . . . . . . . . . . . . . . . 98

Product recycling and disposal . .	. . .	.	. . . .	. .	. . .	.	.	.	.	99
Battery return program	. .	.	. . . .	. . .	. .	.	.	.	.	100

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 102

Federal Communications Commission (FCC) statement	. .	.	102
Industry Canada Class A emission compliance statement	. .	.	102
Avis de conformité à la réglementation d’Industrie Canada . . . .	. .	.	102
Australia and New Zealand Class A statement	. .	.	102
United Kingdom telecommunications safety requirement	. .	.	102
European Union EMC Directive conformance statement	. .	.	102
Taiwanese Class A warning statement	. .	.	103
Chinese Class A warning statement	. .	.	103
Japanese Voluntary Control Council for Interference (VCCI) statement			103
Index	. .	.	105

ivIBM System x3500 Type 7977: Installation Guide